How Zoome Protects Your Data
A plain-English look at what we collect, why we collect it, and how you stay in control of your information.
Your Data at Zoome
Last updated: September 30, 2026
Running AUD deposits, identity checks and live dealer sessions means Zoome handles more than just an email address. Here is exactly what we collect, who touches it, and how you can access or delete it.
When you register at Zoome, we collect the basics: your name, date of birth, email, mobile number and residential address. This is standard for any Australian-facing online casino and it lets us confirm you are 18 or over, as required under Australian gambling law, and that you are who you say you are.
Data Tied to AUD Payment Methods
Because Zoome supports PayID, POLi, Visa, Mastercard, bank transfer, Bitcoin, Tether (USDT) and Neosurf, each deposit or withdrawal generates payment-specific data. PayID transactions link to your registered phone number or email through the PayID directory. POLi and bank transfers involve your financial institution's own authentication flow, which we never store the credentials for. Card payments capture the last four digits of your card number, the issuing bank and transaction reference, never the full card number or CVV. Crypto withdrawals to Bitcoin or USDT wallets record the wallet address you provide, purely to route the payout correctly.
We retain transaction records for as long as required under Australian financial record-keeping obligations and our own anti-fraud procedures. This data is never sold. It is used to process your payment, resolve disputes and meet compliance obligations.
Identity Verification (KYC)
Before a first withdrawal, or when our systems flag unusual account activity, we run a Know Your Customer check. This typically means uploading a government-issued photo ID (driver's licence or passport) and a recent proof-of-address document such as a utility bill. These documents are encrypted in storage, viewed only by verification staff and support agents handling your specific request, and are not shared with third parties beyond the processors described below.
Cookies and Tracking
Zoome uses cookies for three purposes: keeping you logged in securely, remembering your preferences (like sound settings or your last-played pokies), and understanding site performance through aggregated analytics. We do not use cookies to determine your betting patterns for marketing manipulation. You can disable non-essential cookies through your browser settings, though this may affect session persistence and mean you need to log in more often.
Third-Party Processors
Several specialist providers help us operate safely. Payment gateways handle PayID, POLi, card and crypto transactions and only receive the data needed to complete each transfer. Identity verification partners process your uploaded ID documents to confirm authenticity. Game studios including Pragmatic Play, Evolution Gaming, Nolimit City, Betsoft, BGaming, Playson, Booming Games and Spribe receive anonymised gameplay data (bet size, game round, RNG seed) needed to run the games themselves, but never your payment or ID details. Every processor we work with is contractually bound to handle your data under strict confidentiality terms.
| Data Type | Shared With | Purpose |
|---|---|---|
| Name, DOB, address | Identity verification partner | Age and identity check |
| Payment details | Payment gateway | Processing deposits and withdrawals |
| Gameplay data | Game studio (e.g. Evolution, Pragmatic Play) | Running the game round |
| Browsing behaviour | Analytics provider | Site performance, not marketing profiling |
Your Rights: Access, Correction and Deletion
You can request a copy of the personal data we hold on you at any time through our support team. If anything is inaccurate, tell us and we will correct it. You may also request deletion of your account and associated data, subject to our legal obligation to retain certain financial and identity records for a defined period after account closure, as required by Australian regulatory standards. Deletion requests are actioned within a reasonable timeframe once identity is confirmed, to prevent someone else deleting your account on your behalf.
- Request a copy of your stored data via live chat or email support
- Ask us to correct outdated or inaccurate details
- Request account and data deletion, subject to legal retention periods
- Withdraw marketing consent at any time without affecting your ability to play
- Ask which third-party processor handled a specific transaction
Data Security
All data in transit between your device and our servers is encrypted. Stored identity documents and payment records sit behind restricted-access systems, with staff access logged and limited to those handling your specific query. We review our security practices regularly, though as with any online platform, no system can guarantee absolute protection, which is why we encourage strong, unique passwords and two-factor authentication where available.
Questions or Requests
For anything covered here, from a data access request to a question about which processor handled a withdrawal, contact our English-speaking support team on Australian business hours. For the registered company name and current privacy contact details, check the site footer.
Related pages: see our Terms and Conditions for the full player agreement, Payments for a breakdown of AUD deposit and withdrawal methods, and Responsible Gaming for support resources. Ready to play? Register here.